SERVPRO of Lufkin / S. Nacogdoches County Event Photos

SERVPRO OF LUFKIN/S. NACOGDOCHES COUNTY NAMED SMALL BUSINESS OF THE YEAR

SERVPRO OF LUFKIN/S. NACOGDOCHES COUNTY NAMED SMALL BUSINESS OF THE YEAR

The company slogan may be "like it never even happened," but Nacogdoches residents and businesses have seen a large number of good things happening since Brad and Jayna Hammack opened SERVPRO® of Lufkin/S. Nacogdoches County.

The Hammacks were introduced to the company through a relative, and their shared entrepreneurial spirit was sparked. At that time, the couple was living in Rowlett. After evaluating options and asking for advise from those that understood the commitment and responsibilities, the Hammacks knew this was the business opportunity they wanted to bring to East Texas. The couple had only been married about five years and were searching for a way to get back to Nacogdoches, where Brad's family roots are, and also home to his alma mater Stephen F. Austin State University where he earned a masters degree in accounting.

In September 2006, they were ready to make the investment.

"We cashed out and sold our house to make this happen," Brad said. "We signed the papers for the closing as we were headed to the airport to fly to Tennessee for the two-week training. We came back and that November, we opened the doors. Once the decision was made to do this, it was a whirlwind for us."

The couple found affordable warehouse space at 114 Muller Street. Because their house had sold, most all they owned had been moved to that site. The warehouse became their central hub with Jayna handling marketing and office management while Brad supplied his financial expertise and oversaw production.

One of the first jobs came from a local apartment complex. It proved to be an experience that defined their customer service. "We worked with the manager to take care of the cleanup for the apartments, but we connected with one of the elderly residents whose personal belongings were soaked. Her daughter lived in California and was very concerned about her mother's well-being and her things," Jayna said. "The decision was made to move Mom to California, and we took charge of her personal items that had water damage."

The Hammacks used the warehouse space to dry, restore and protect the belongings ranging from photos to furniture. They prepared a pallet for shipping, and it all made the trip to California safely. Later, the daughter wrote a letter to the SERVPRO CEO Susan Steen to express her gratitude for the above-and-beyond level of service. Steen in turn wrote to the Hammacks to share the praise. Both letters are now framed and hanging on the SERVPRO office wall as a reminder of the people that are affected by the circumstances, beyond the things and structures that are cleaned and restored. Later, at the 2007 SERVPRO annual conference, in a room with hundreds of other franchise owners and corporate leaders, the Hammacks received special recognition for their outstanding service.

The Hammack's SERVPRO team grew quickly. A business that began with two owners and a truck now supports more than 20 full-time positions and a fleet of multi-purpose vehicles. The business leadership includes five divisions with teams that have specific responsibilities - executive, administration, sales and marketing, reconstruction, and production.

Keeping their franchise certified for and active in disaster relief efforts has been a priority since the beginning. The team has traveled to help with restoration in Maryland in 2011; after Hurricane Sandy hit New York in 2012; and recently, the floods in Kansas City, Missouri, and now Hurricane Harvey. The team regularly works in 13 East Texas counties, as well as all major Texas cities. They have travelled across the nation from Arizona to Minnesota, Colorado to Alabama, just to name a few states.

"We are ready to go at any time, and our employees are willing to travel. They like to go!" Brad said. He and Jayna have found themselves "on the truck" headed out and staying behind to wrap up jobs so employees could make it back for holidays with family.

Brad and Jayna uphold an environment where all treat each other with mutual respect, and they work to inspire their teammates and to have the tools to reach set goals. "We got it started," Jayna said, "but we were able to continue by hiring more to join us. We credit our success to the ability to hire high-quality employees, and we invest in them with continuous training, because our goal is to be the best. We can't do that without our community and our employees."

The Hammacks are inspired by the late Ted Isaacson, founder of SERVPRO Industries. "He built a faith based company with strong values, and he changed family trees through his business," Jayna said. "We are little piece of a big pie, and we want to continue what he created through our franchise."

The desire to contribute to community improvement and development has SERVPRO involved in Future Farmers of America and 4-H clubs. School children are enjoying fun and functional benefits. "SERVPRO adopted a Nacogdoches I.S.D. campus, and they throw class pizza parties and holiday parties throughout the year. They have donated coats, backpacks and school supplies," said N.I.S.D. staff member Amber Mims. "They are always ready to volunteer and support the district's events."

In 2011, the business expanded, opening an office that focuses on marketing and also provides another 3,000 sq. ft. of storage space.

"Our Marketing Director Patrick Castillo presented the idea to us, and it made sense to have a presence in Lufkin," Jayna said. "Patrick manages his team from that office, and handles community involvement in our territory."

Now, SERVPRO is preparing to move to a new location.

The Hammacks purchased a steel building off the Nacogdoches south loop that will triple their warehousing capabilities with climate controlled space. The transition should be completed before January 2018.

The business has earned numerous awards and recognition from the company's corporate and district levels, including the Million Dollar Club - Rolex recipients in 2013; Featured Franchise for Texas and Louisiana; 2014 Storm Team of the Year; and the franchise was ranked in the top 150 in the United States and Canada out of approximately 1,800. In 2016, they achieved the highest volume of annual sales and earned the company's Chairman's Silver Award.

In addition to these outstanding awards, the Nacogdoches County Chamber of Commerce is proud to name SERVPRO® of Lufkin/S. Nacogdoches County as Small Business of the Year, a Gary Justice Business Excellence Award sponsored by Heritage Land Bank.

The company will be recognized at the Chamber's 96th Annual Meeting & Awards Banquet presented by The Fredonia Hotel and Convention Center. 

SERVPRO in the news...

SERVPRO in the news...

Patrick and Candice enjoyed playing News Anchors on the new set of KTRE, our local ABC affiliate. We are grateful for their dedication, day in and day out to bring us the news and weather. 

Texas Blueberry Festival

Texas Blueberry Festival

The 28th Annual Texas Blueberry Festival was held June 10, 2017 in downtown Nacogdoches!

SERVPRO of Lufkin/S.Nacogdoches Co. debuted our photo booth to a huge success! We handed out Polaroid pictures and gave away prizes to lots of smiling faces!!!

28th Annual Texas Blueberry Festival

28th Annual Texas Blueberry Festival

As the only state-sanctioned blueberry festival in Texas, this delicious annual event attracts more than 19,000 people to downtown Nacogdoches. It offers a smorgasbord of activities to keep folks entertained all day long.

Everyone loved dancing with the  SERVPRO of Lufkin/S.Nacogdoches Co. air guy aka "Groot"!!!

#TexasBlueberryFest

#TexasBlueberryFest

The Texas Blueberry Festival is a delightful day of the America you dreamed still existed. This is the most delicious festival in the Lone Star State— a day-long celebration of the annual blueberry harvest. 

SERVPRO of Lufkin/S.Nacogdoches Co. was there and gave away cold water and more than one thousand green and orange balloons!!! 

Emergency Ready Profile Network Breakfast

Emergency Ready Profile Network Breakfast

Thank you Lufkin/Angelina County Chamber of Commerce for the opportunity to speak at the Power Networking Breakfast. And thanks for the great pancakes Tori Jones....Always a fun way to kick off our Friday morning.

SERVPRO Servant Heart Award

SERVPRO Servant Heart Award

Congratulations to our Servant Heart Award recipient Kendrick L Morris with Harvest Family Worship Center of East Texas! Your congregation went above and beyond showing their love and support for you. Blessings to you, your beautiful family and your faithful congregation.

SERVPRO Supports Lufkin Crime Stoppers

SERVPRO Supports Lufkin Crime Stoppers

SERVPRO of Lufkin/S Nacogdoches County is happy to Back the Blue with serving lunch today! Thank you Crime Stoppers for all you do to support our community! Thanks Skyline Burrito Bowls for always doing a great job!

NISD Community Partner of the Year

NISD Community Partner of the Year

What an amazing and humbling evening spent with Nacogdoches ISD Inspire Awards Banquet 2017! We are so blessed to be part of this family and to receive the Dragon Community Partner of the Year Award. Julia Wells Principle of Raquet Elementary presented the Award to Patrick Castillo representing SERVPRO of Lufkin/S. Nacogdoches County

The SERVPRO Emergency READY Profile

The SERVPRO Emergency READY Profile

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Call us today to schedule your free evaluation!

Junior Achievement Day

Junior Achievement Day

We are so excited for SERVPRO of Lufkin/S. Nacogdoches County to volunteer at Diboll Junior High School next week! Thank you Candice Stott for presenting Junior Achievement's program of "It's My Future" and helping these great students prepare for the working world!

Lufkin ISD Annual Convocation

Lufkin ISD Annual Convocation

The Lufkin ISD Convocation was attended by all of the district employees. SERVPRO of Lufkin were just one of many vendors on hand to give away "goodies" to the and help kick off the year!

Liz Murray, the woman whose story inspired the movie “Homeless to Harvard,” spoke to teachers from across Angelina County about their impact on students during a convocation Friday at the Pitser Garrison Convention Center in Lufkin.

The Nacogdoches Independent School District Convocation 2016

The Nacogdoches Independent School District Convocation 2016

SERVPRO helped the Dragons start off their new year at Convocation 2016! We are a big supporter of The Nacogdoches Independent School District, and this morning they kicked off this semester with their teacher convocation.

Piney Woods Apartment Association

Piney Woods Apartment Association

 

Texas House of Representatives Trent Ashby was on hand for officer instalation for this years 2016 Piney Woods Apartment Association. Patrick Castillo with SERVPRO was presented with the Charlie Tarver Vendor of the Year Award for 2015! This makes two years in a row we have received this prestigious award. 

Texas Blueberry Festival 2016

Texas Blueberry Festival 2016

SERVPRO is happy to be part of the landscape again at this years 27th annual Texas Blueberry Festival. Nacogdoches Texas is the official blueberry capital of Texas and if you want a true blueberry experience, you’ve got to come to Nacogdoches.

NISD High School Back Pack Drive

NISD High School Back Pack Drive

As always we appreciate any chance to support the Dragons. Dropped off 20 new backpacks for some appreciative Nacogdoches High School students. ?#?iamnacisd?

2016 Dueling Pianos

2016 Dueling Pianos

SERVPRO of Lufkin/S. Nacogdoches County is happy to be a Grand Sponsor. Thank you Leadership Lufkin Alumni Board for putting on this event. Looking forward to a GREAT night, see y'all there!!!

Continuing Education Class

Continuing Education Class

SERVPRO Lufkin/S. Nacogdoches County offers both credit and non-credit courses for insurance agents, insurance adjusters and Real Estate professionals. The CE courses provide you with information to better service your customers.

These programs are designed to improve the knowledge of your staff regarding emergency mitigation.

Here are some of the CE courses that are offered by SERVPRO

Fire Damage Restoration

Understanding Mold in the Restoration Industry

Restorative Drying for Water Damage

Mitigation Awareness Response Seminar

Biohazard Cleanup

PWAA Luncheon

PWAA Luncheon

We are happy to host the Piney Woods Apartment Association luncheon today spotlighting "Texans Against Crime" . We were also pleased to present a donation to Amanda Johnson with The Helping House!

NISD Convocation 2015

NISD Convocation 2015

Congratulations to our Nacogdoches ISD Adopt-A-Teacher for the year WINNER "Lori Center " who teaches 2nd Grade at Carpenter Elementary!!!

Displaced Family in Need

Displaced Family in Need

Thank you so much to Jennifer Enriquez and Olive Garden for donating dinner to a sweet family who has been displaced due to a fire. We are blessed to have such a wonderful and giving business leader in our community!

The Great Christmas Cookie Caper

The Great Christmas Cookie Caper

Spreading Christmas Cheer for all to hear. Taking care of the sweet tooth for some of our agents and adjusters.

Carpenter students receive Christmas a little early this year

Carpenter students receive Christmas a little early this year

SERVPRO of Lufkin/S. Nacogdoches County believes in giving back to our local communities. This year we are especially happy to help demonstrate the Christmas spirit with our adopted class at Carpenter Elementary. We are looking forward to seeing lots of happy smiling faces today!!!

Back to School Drive Family Crisis Center 2015

Back to School Drive Family Crisis Center 2015

Happy to start our morning delivering school supplies to the Family Crisis Center of East Texas!

Putting Contest Winner!

Putting Contest Winner!

Over 50 contestants participated but there could be only one winner of the Yeti cooler.

The 2015 Nacogdoches County Chamber's annual Blueberry Golf Bash

The 2015 Nacogdoches County Chamber's annual Blueberry Golf Bash

The Nacogdoches County Chamber's annual Blueberry Golf Bash accommodated 175 golfers in the tournament’s 18th edition on April 10 at Piney Woods Country Club. 1st place Low Net Winner were SERVPRO® of Lufkin / S. Nacogdoches County, shooting a 46.8.

19 teams compete at Tee it Up for Teachers golf tourney

19 teams compete at Tee it Up for Teachers golf tourney

The Lufkin/Angelina County Chamber of Commerce hosted the four-person scramble tournament to raise money to provide training opportunities for teachers from the county’s six independent school districts. SERVPRO was the 2015 putting contest sponsor!

Angelina County 4H Lone-Star WHEP

Angelina County 4H Lone-Star WHEP

SERVPRO of Lufkin/S. Nacogdoches County is proud to sponsor the Angelina County 4H Lone-Star WHEP team champs! Way to go team and good luck representing TEXAS at Nationals in Missouri!!!

2015 Forest Country Job Fair

2015 Forest Country Job Fair

Great turnout for the 4th Annual Forest Country Job Fair! Hosted by Lufkin Economic Development, Workforce Solutions and the Lufkin/Angelina County Chamber of Commerce. April 23 at the Pitser Garrison Convention Center in Lufkin.